2009-2-27-Vian

一，主题：The minimum order and process of shipping

1, 背景：客人是从BtB网站上过来的。Customer’s email---- Hi Vian,

I have owned and operated a stone and tile installation company here in xxxxxx for over ten years. I am looking for translucent granite. I have never imported stone from China before. I would like to know what is the minimum order required? And how difficult is the process of shipping? Pls contact me!
Thanks

2, 聊天记录

无

3，回信及感想：

Reply to customer----Hello xxxxx,

Glad to know you. I am Vian from Apexstone. We received your business message from Stone BtB website. Thank you for your kind attention on us!

In our company the minimum order amount is at least USD2000. Regarding the shipping, we have long-time partner, who have the forwarders in U.S. To work out the best shipping solution. Here, I have asked the shipping info for your reference. For a 20' FCL(Full Container Load), the fright is USD3950 from here to xxxxxx. It takes about 25 days on voyage and the limitation gross weight is 17 tons, that is 37476.5 lbs. For example, you can load about 6300 pcs of tiles (12''x12''x3/8'') in a 20' FCL.

In order to give you a more accurate quotation, could you kindly help me with more info? What products do you need, tile, slab, countertop, vanity top or something else? And how about the color, size and price range you are interested in? If you have time, welcome to visit our website www.apexstone.net for more info.

Thanks again and just feel free to contact me if you need any info. I am looking forward to reconnecting！

Wish you have a beautiful weekend!

这个客人在问船运的事情，我想给他报运费的同时，给他一个可以装多少的数量（客人在信件中有说是做tile的），这样客人心底比较有概念。