2009-2-24-Vian
Author:Vian Date:2009-3-2 Read:57
一，主题：How to reply home-owner’s enquiry
1, 背景：有时候，我们会碰到一些客人要买一套台板或一两片大板做家装用，数量少。考虑到海运费不合算，且一两片的包装即使再牢固，也有破损的时候。所以建议客人多填点其他东西，或是看看他的邻居或朋友什么的，如果刚好有需要，就和着买，比较划算。
Case 1: 买大板之类的，
Customer’s email----hi,
i am looking to cover a 14'x14' kitchen floor. i would like as few seams as possible. maybe (4)-7'x7' slabs. looking for a quote in green uba tuba and blue pearl. if it can be done with 2 slabs please include a quote for that as well.
Reply
To be honest, if you only buy 2 slabs, the freight is far higher than the slabs. So will you add some other stuff to make the freight more worthy, for example, counter top, vanity top, fireplace or something else?
Also, considering the high shipping cost. And suppose, if the products were unluckily broken after the long voyage. We also won't to see your frustration upon the receipt of breakage. So if you only purchase 2 slabs, we suggest you buy them from the local market.
Case 2: 买台板之类的，
Customer’s email----hi,
I'm a home owner and this is for a kitchen renovation.
I need a quote for a countertop.
Attached is a PDF with the size and specification of the countertop.
Reply
We really want to do special fabrication for you to be honest, but we also need to consider the labor cost. Now, our company's policy is that if the order amount is less than $2000, we have to give it up, due to the high labor cost. I sincerely beg your kind understanding in this regard.
If possible, we suggest you buy them from the local market, considering the high shipping cost. And suppose, if the products were unluckily broken after the long voyage. We also won't to see your frustration upon the receipt. (Cuz only one set, it easily raise breakage during the movement and transportation.)
So could you kindly reconsider our proposal and add some other stuff to make the freight more worthy? Or do you have any friends that make the kitchen renovation, so you can ship goods together?
